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Terms of Use: Social Media

Please note that these terms of use apply to all of Children First Alliance social media channels, including, but not limited to, Facebook, Twitter, LinkedIn, and Instagram.

Children First Alliance uses social media platforms to engage with our organisation’s many stakeholders in a friendly, open and informative manner, in accordance with the organisation’s social media terms of use and policy. Through social media, we invite conversation; we represent the culture and ethos of our organisation, and we share our stories in our quest for a resilient and socially inclusive community that cares for the well-being of all.

Content on social media is representative of who we are: a network of longstanding not-for-profit providers of children’s services in the Australian Capital Territory (ACT), including early learning centres, family day care, preschool and after school care. Together we operate over 49 Early Learning Centres (ELCs) with over 3,400 places for children.

Children First Alliance Social Media House Rules

With the High Court ruling coming into effect that any organisation which administers a social media account could be held liable for defamation, Children First Alliance has a responsibility to moderate all comments. We can make no guarantee that your contribution will be published or remain published. By submitting a comment, you agree to abide by our house rules under our social media terms of use:

  1. Be respectful and polite. Treat other people on the platform, including Children First Alliance employees, with respect and courtesy. Comments using inappropriate language, which are abusive towards other users, or which appear to deliberately provoke arguments, will be deleted. Sexually explicit content or content of a stalking or harassing nature will be deleted. Children First Alliance reserves the right to delete comments that are considered inappropriate by the organisation’s moderators.

  2. Don’t post unlawful comments or content. Do not use language that is abusive, defamatory or obscene. Do not use language which is discriminatory, incites violence, infringes copyright or are otherwise unlawful. Comments that are fraudulent, deceptive, misleading, in violation of any intellectual property right of another, or in violation of any law or regulation, will be deleted.

  3. Respect others’ privacy. Don’t include contact details such as phone numbers, postal or email addresses in publicly visible comments. If you wish to raise an issue that requires sharing your contact information with Children First Alliance employees, please use the Contact form on our website. 

  4. Don’t advertise. Comments that seek to endorse commercial products or activities or solicit business will not be accepted. Children First Alliance publishes links to other websites at its sole discretion. We reserve the right to remove comments and messages considered to be ‘spam’, that is posts containing the same, or similar, message posted multiple times. This also extends to link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices, as well as personal promotion.


Children First Alliance welcomes feedback, both positive and negative, about our programs and services but please make sure your interactions on our social media platforms are in line with the above house rules.

General Guidelines under our Social Media Terms of Use

  • Children First Alliance reserves the right to turn off comments in instances where we are unable to moderate posts/comments.

  • Anyone who repeatedly posts material in violation of our social media house rules will not be allowed to further engage on the respective social media platform.

  • Any reference or claim against employees or children will be removed to protect the privacy of those involved.

  • All posts and comments on Facebook must also adhere to the Facebook terms of use:

  • Any personal details and data acquired by Children First Alliance from users will be used only in accordance with our privacy policy, and information will not be shared with third parties without users’ consent.


Submitting a Complaint

Children First Alliance welcomes your feedback. If you would like to pass on feedback, a suggestion, a complaint or need help, please use the contact form on our website. While we’re unable to monitor all comments and messages on social media at all times, please be assured any feedback received through the get in touch form on our website will be followed up and responded to by the relevant team in the organisation.

Use of Children First Alliance’s Content

Children First Alliance does not endorse the views or material contained in the contributions of members of the public or third party sites on our social media platforms.

All intellectual property rights in the content owned by and posted by Children First Alliance are reserved to Children First Alliance. Such content is provided for your personal, non-commercial use only. You may not otherwise reproduce, republish, modify, or adapt Children First Alliance’s content, without obtaining the organisation’s prior written permission. You agree not to remove, obscure, or alter any Children First Alliance copyright notice or trademark on any content you access and use. You also agree not to use Children First Alliance’s content in a way that implies endorsement by the organisation or any person included in the materials, without obtaining prior written consent. Visit for information about ‘Works’ under section 113P of the Act (copying text/images).


Children First Alliance’s Commitments 

  • We will be transparent in our social media engagement.

  • We will protect our consumers’ privacy in compliance with applicable Privacy Policies, IT Security Policies, and laws, rules, and regulations.

  • We will respect copyrights, trademarks, rights of publicity, and other third-party rights.

  • We will be responsible in our use of technology and will not knowingly align the organisation with any organisations or websites that use excessive tracking software, adware, malware or spyware.

  • We will reasonably monitor our behaviour in the social media space, establish appropriate protocols for establishing our social media presence, and keep appropriate records of participation as dictated by law and/or industry best practices.

  • The content will be sensitive to our clients and employees and aligned to our values, purpose and mission.

  • Offensive, hate speech or hurtful comments posted by external parties will be moderated and may be deleted from our feeds as necessary in accordance with our social media house rules.


For any queries or concerns regarding Children First Alliance’s engagement on social media, or our social media terms of use, please contact our marketing team using the Contact form on our website.

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